Frequently Asked Questions

Got questions? We've got the answers. Whether you're looking to give to someone who made your day, or you're someone who wants to receive through mili, you'll find all the answers you need here.

If your question isn't answered here, please reach out to us.

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For Givers

  • give with mili is a South African digital giving platform that makes it easy to give money to informal workers like car guards and petrol attendants. By scanning a unique QR code, you can see the person's profile and give directly to them - secure and cashless, and without needing to download an app.

  • No. Simply scan the recipient's QR code with your phone's camera. Their profile will open instantly in your browser - no app download required.

  • Scan the person's mili QR code, view their profile, choose an amount, and complete your payment securely through our payment partner, Ozow. The whole process takes less than a minute.

  • Yes. All payments are processed by Ozow, a licensed South African payment service provider. mili never sees or stores your banking credentials or card details.

  • The amount you choose is the amount you give. A small transaction fee may be applied by Ozow or your bank - this is outside of mili's control.

  • Payments made through the Platform are voluntary and final. If you believe an error occurred, please contact us at info@givewithmili.co.za and we will do our best to assist.

  • Payments are processed via Ozow, which supports EFT payments from all major South African banks including Absa, Capitec, FNB, Nedbank, and Standard Bank.

  • Your full gift goes to the recipient. mili currently charges no platform fee. The only deduction is a small transaction fee charged by Ozow, our payment partner - 1.5% of the transaction amount (minimum R1.00) on the giver's side, and R2.00 per payout to the recipient. mili does not profit from your gift.

For Recipients

  • Visit app.givewithmili.co.za and complete the sign-up form. You'll need to provide some personal details, a profile photo, your ID or passport, and your banking details. Once submitted, your application will be reviewed and you'll be notified of the outcome.

  • You will need:

    • Your full name and date of birth

    • A South African ID number or passport number

    • A cellphone number

    • A profile photo

    • A photo or scan of your ID document

    • Your bank account details or mobile wallet details

  • e aim to review all applications within 2 business days. You will receive an email notification once your profile has been approved or if we need any additional information.

  • Once approved, visit app.givewithmili.co.za and click "My QR Code." Enter your ID or passport number and your QR code will be displayed. You can download or share it directly from there.

  • Once a giver completes a payment, funds are processed and disbursed to your bank account via Ozow. Processing times depend on your bank but are typically within 1 to 2 business days.

  • All major South African bank accounts are supported, including Absa, African Bank, Capitec, Discovery Bank, FNB, Investec, Nedbank, Standard Bank, Tyme Bank, and Old Mutual. If you do not have a bank account, you can register with a supported mobile wallet such as MTN MoMo or Vodacom M-Pesa.

  • Yes. Visit your profile page via app.givewithmili.co.za, verify your identity, and submit your updated details. All changes are reviewed by the mili team before taking effect to ensure your account remains secure.

  • Your QR code is always accessible. Simply visit app.givewithmili.co.za, click "My QR Code," and enter your ID or passport number to retrieve and download it again at any time.

General Questions

  • Yes. mili is a web-based platform accessible from anywhere in South Africa. As long as the recipient has a mili profile and QR code, givers can support them from anywhere.

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